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Due to hygiene reasons, no returns or refunds will be accepted.
Please always do a patch test before first use. Patch test can be done on the crease of the elbow or a small patch on the most sensitive area of the face. If a reaction occurs then do not use and discard the contents. We cannot accept returns if it not compatible for your skin because of hygiene reasons of the bottle being opened, exposed and contents being used. Please be sure to have read and understood the returns policy before purchasing the oil.
It is your responsibility to ensure you provide correct address details. If an item is undelivered due to an incorrect address you will be responsible for the loss of the total value of the purchase and a refund will not be given. This will apply to a missed delivery, it is your responsibility to rearrange a delivery. If items are not received within 7 working days, please contact us to track the item. If an item is in the postal system more than 18 days it is considered lost and a refund will not be given.
All requests for an exchange/refund must be made within 5 days of receiving your order, and must be returned to us within 7 days from the date the exchange/refund has been authorised.
All requests for an exchange/refund must be emailed to firstname.lastname@example.org stating the reason for the return and providing details of the item(s) you wish to return. Once we have authorised your exchange/refund a returns address will be provided to you in which you will have to return the item to Elixir by Saarah
within the time stated. If the item(s) is/ are not returned to us within the 7 days period from the date the return has been authorised, an exchange/refund will be refused.
We will only exchange/refund if the condition that the item(s) is/are unused and in such condition that will be resalable. Any items returned in damaged condition caused by the customer will be returned back to customer and no exchange/returns will be authorised.
Once your return has been received, it may take up to 5 working days for you exchange/refund to be processed.
The item is your responsibility to return to us and we recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit. Elixir by Saarah will not reimburse the cost of return shipping costs.
In the event of a refund Elixir by Saarah will not be responsible in refunding postage costs and will refund only the value of the item at the time of purchase.
We reserve the right to refuse refunds if the above procedures have not been followed.